事情是这样的，有个委内瑞拉的客户，9月份我们给他运出了一个大柜，价值3万多美金；下单之后他们给我们支付了30％的定金，用他们货代出运后，提单就一直在我们手里。然后我始发邮件/发传真/打电话要求付款。但是客人那边没有任何人跟。我有点慌了。然后GOOGLE了一下这个公司，发现这里有人发帖问这个公司的货款问题，也说是很久没有上。完了，更慌了。

思前想后，我给客户发了下面这封

Dear XX

Since we he not received your respond for nearly a month, we are really worried about the payment issue.

After checking with the shipping agent, the goods are still in the destination port. So now we he 2 choices as below with customers who lost contact:

1. we will arrange the goods shipping back to us. As you know, the original BL is still on our hand, we are the onwer of the goods. After taking them back, we will sell them to other customers.

or

2. we will not ship back the goods. We will seek the help from China Export&Credit Insurance Corporation, which is a government owned company, and has great influence in China and many agent offices in all over the world. Their procedure is like this: investigate your company's information; contact local lawyer firm; if there is no respond, they will hire some agents to call for the balance of your payment. There are some ways, like, TV news, papers, internet, and so on. Finally, if they cannot take the money back, your company's name will be on a black list of foreign buyers which all the Chinese suppliers will check before selling the goods.

We really do not want to take either one of the above actions, bcz this will influence our business relationship. But we are under great pressure from our top manager.

Counted from today, we will give you one more week to clarify everything, and another week to receive the payments. From Nov 16, we will start option 1 or option 2, after claculating which will be less cost for us.

Thanks for your patience and waiting for your reply.

然后过了2天，客户打了1.8W美金过来，说原来那个人离职了什么什么的。切，我心想，我都发了那么多，凡是跟我过的，我都抄送了难道都离职了？发的传真，难道没看到？

好，事情成功了一半，还剩下6900美金。我继续发邮件催催催，都是正常的催法。到昨天，终于在帐户上到了全部余额。大获全胜。

大家记住，那个公司的名字是：Distribuidora Gasu C.A.，以后跟他们单千万小心。